Incidents and maintenance reported on status page for Metius https://status.metius.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/9418cbc9e0bbe74148c746cedfef6f00.png https://status.metius.cloud/ en https://status.metius.cloud/maintenance/750630 Fri, 24 Oct 2025 13:43:08 -0000 https://status.metius.cloud/incident/750630#5e22ab977b237aa94dfee65224ed41473935bac61c93981345fe3ba230629d4c Maintenance We will be performing Database Upgrades during this time, Metius will be unavailable. https://status.metius.cloud/maintenance/606489 Fri, 20 Jun 2025 17:49:59 -0000 https://status.metius.cloud/incident/606489#5c84fbd474198886dea844f40cc72b5eab3ece23fbdf404780980983207035e4 Maintenance We will be performing backplane upgrades on our Worker Cluster, which may cause intermittent availability issues on Analytics. https://status.metius.cloud/maintenance/542554 Wed, 09 Apr 2025 13:20:16 -0000 https://status.metius.cloud/incident/542554#c44e90e9083b1d471f4c940d4d71d6b62b03bb96518ae3e9e3b7fe7e2ce252b5 Maintenance Some projects and calculations systems may be temporarily unavailable while we prepare for a system upgrade. This process should take roughly 2 hours. https://status.metius.cloud/maintenance/537459 Mon, 31 Mar 2025 16:50:35 -0000 https://status.metius.cloud/incident/537459#affde2a03988ef346c91bdf4223f0b87ba66a11c26925dd133b0ed2182679c6a Maintenance The issue has been resolved. https://status.metius.cloud/maintenance/507300 Tue, 04 Feb 2025 21:12:18 -0000 https://status.metius.cloud/incident/507300#b7fb4695ceaae2b9a8cfbb93d42a4bf720c9b5cec0ad322c453b8a4164714f11 Maintenance We will be performing system maintenance this evening. During this time, dashboard projects will be recalculating in preparation for a new update. https://status.metius.cloud/maintenance/452746 Tue, 29 Oct 2024 20:01:48 -0000 https://status.metius.cloud/incident/452746#5759b72e6851e70132a7a29c97d58f12dbabe8dea5d99666d13ca61c46c7bf8e Maintenance During this time we will be performing maintenance on our systems, and some projects may appear processing or unavailable during this time. https://status.metius.cloud/incident/292806 Fri, 01 Dec 2023 14:36:00 -0000 https://status.metius.cloud/incident/292806#244e26d1f5afa6f71dd85bb72c77d9a34ad1d6c3f01eb5b28a225d741b0e9ea5 Incident The issue has been resolved. https://status.metius.cloud/incident/292806 Tue, 28 Nov 2023 14:34:00 -0000 https://status.metius.cloud/incident/292806#498bf26783961d138ab9240a7317806fe9223af2d050bcb995831e928c66fb44 Incident We've identified the issue and we're working on a resolution. The issue seems to impact only a few users and projects are still created, but do not appear correctly on the list. https://status.metius.cloud/incident/292806 Mon, 27 Nov 2023 14:38:00 -0000 https://status.metius.cloud/incident/292806#1e10a00a24ea263f03641a72607f010d855b1cf0e3961340ab39bd1f427440e0 Incident We're investigating issues with projects availability this morning. https://status.metius.cloud/incident/270878 Tue, 17 Oct 2023 14:57:00 -0000 https://status.metius.cloud/incident/270878#f67a4fe0017780cfe91315e793499d4a6de72ddf6306ca6f2dbc53f2f5214e21 Incident Issue is now resolved https://status.metius.cloud/incident/270878 Tue, 10 Oct 2023 17:54:00 -0000 https://status.metius.cloud/incident/270878#4fbad01634f19544f480b1f86d3ef5859cc636c9beb27395cbcb2199d63ec283 Incident Our Upstream Cloud Provider has issued a notice regarding potential stability issues in their cloud orchestration platform. At this time, rhino.works services are unaffected but our team is monitoring any potential impact this may cause. https://status.metius.cloud/maintenance/211990 Thu, 25 May 2023 15:00:00 -0000 https://status.metius.cloud/incident/211990#0a5781aa657f2b924c72718d898322c37ba3073e73f8bcfa2e73145c27a47021 Maintenance We're currently experiencing an issue with our Dashboard Processing Queue which is causing reports to be calculated multiple times per project. We're currently working on a fix, as a result all calculation operations are currently suspended to ensure the validity of calculations. https://status.metius.cloud/incident/195165 Tue, 11 Apr 2023 19:34:00 -0000 https://status.metius.cloud/incident/195165#dbd74be878d9f6a440d5f6dd82f64db1e247b1bfaebe749cacd8c3c9f5b39ede Incident We're waiting on less than 50 large projects to finish recalculating. This issue has been resolved. https://status.metius.cloud/maintenance/195189 Tue, 11 Apr 2023 18:52:49 -0000 https://status.metius.cloud/incident/195189#65ddecff54adf4e2efc64bafe9b0322bcdb1573adfb4dc3362886aa64095407b Maintenance We will be performing maintenance on our schedule processors after-hours in order to apply fixes to ensure the failure method identified in the previous downtime no longer occurs. https://status.metius.cloud/incident/195165 Tue, 11 Apr 2023 18:08:00 -0000 https://status.metius.cloud/incident/195165#8e1d38f3e97db43cf3019174ef34cbbba2fb6e16a61f28706ec69fa9ae42ff9c Incident We have re-sent all projects for calculations to ensure all data is up to date. Thank you for your patience! https://status.metius.cloud/incident/195175 Tue, 11 Apr 2023 17:39:00 -0000 https://status.metius.cloud/incident/195175#69951eea949cbd251e5401cf1aa1f0f8a35cf15eb7a8524cdb302ab352816637 Incident This issue is now resolved. https://status.metius.cloud/incident/195165 Tue, 11 Apr 2023 17:39:00 -0000 https://status.metius.cloud/incident/195165#3794e458c1be9b2dc4c837310602a081806833f1bee3bf3ba11ce2d71aaf09dd Incident Issues with login have been resolved, we are now tackling some reports of data regression. https://status.metius.cloud/incident/195175 Tue, 11 Apr 2023 17:12:00 -0000 https://status.metius.cloud/incident/195175#557367abd854d4dae39ae74375dea3479d264392879b4019cf4a2406a26d0257 Incident Heroku Support has identified that their platform is currently having an outage, which is hosting Rhino.works Accounts. We're currently trying to find a path to resolve this issue. https://status.metius.cloud/incident/195165 Tue, 11 Apr 2023 17:10:00 -0000 https://status.metius.cloud/incident/195165#45bdcc30a7b6ded49555edcdf66a874c56b2b595c7793eae93076accd753b764 Incident Due to an adjacent issue with [Account Login](https://status.rhino.works/incident/195175), all Analytics services are currently unavailable. This is not related to the Schedule Processing issues. https://status.metius.cloud/incident/195175 Tue, 11 Apr 2023 17:04:00 -0000 https://status.metius.cloud/incident/195175#fad57fe788bb80cbfd4f6a0ca0f1b78024d4ffcc197042daed51430113f13184 Incident We're currently tracing a secondary issue with our Account System unable to process logins to Analytics. We'll update this page with any new information. https://status.metius.cloud/incident/195165 Tue, 11 Apr 2023 16:54:00 -0000 https://status.metius.cloud/incident/195165#0201501b8e111d8c6c70c52d975f8524737bcb8484e3d5499f28493bb8b62e97 Incident We have identified the issues and have implemented changes to address them. We appeared to have an intermittent outage in our server connectivity which caused several projects to fail processing. We're currently re-sending all stalled projects through the queue. This may take a few minutes as the volume of the backlog dissipates, but we are currently seeing projects complete processing successfully. https://status.metius.cloud/incident/195165 Tue, 11 Apr 2023 16:41:00 -0000 https://status.metius.cloud/incident/195165#62d45515192f4e6406d08cbfd986707ba31d33d544b20126b2d2818146e9a802 Incident We are currently working on an issue with schedules not being processed, we will update this page with more information as we have it. https://status.metius.cloud/maintenance/192487 Mon, 03 Apr 2023 17:00:00 -0000 https://status.metius.cloud/incident/192487#b4ca47b570c5a37be92aae0be531275fc7399abfa809ccaf91a46a2e9043f686 Maintenance We're currently performing database upgrades for Aegis Analytics. During this period, Analytics connections or project uploads may be interrupted but will be restored once completed. No downtime is expected. https://status.metius.cloud/maintenance/180767 Thu, 02 Mar 2023 14:45:55 -0000 https://status.metius.cloud/incident/180767#8438bf38dcb8b5ba4c947cb92b98047578570e273a5796462e421af7c0adf786 Maintenance We will be updating the services platform which will require a brief amount of downtime as we transition versions. During this time, affected services may be sporadically or wholly unavailable. https://status.metius.cloud/maintenance/178448 Thu, 23 Feb 2023 22:02:46 -0000 https://status.metius.cloud/incident/178448#b0b315bdb3df55bd310c40a607b41068992e3a5a3b814728055d387eb6cfbb3a Maintenance We will be upgrading Aegis Analytics to Version 3.0 during this time. The Dashboard Platform will be unavailable. As a result no new simulations or imports will be accepted. https://status.metius.cloud/maintenance/136597 Wed, 16 Nov 2022 19:54:25 -0000 https://status.metius.cloud/incident/136597#5fe5cce49a0cc72360b44727ed2229576e7a1d154136b9cf741fafd0067ab87c Maintenance Our Cloud Provider has informed us of a live migration procedure that is to take place. During this time services will be available but performance may be degraded. https://status.metius.cloud/maintenance/132139 Wed, 02 Nov 2022 19:32:52 -0000 https://status.metius.cloud/incident/132139#27dc63bad5601c2c6e17f39419c37503391ed19d3dddd592d5d44beb15320bba Maintenance Upstream provider will be performing maintenance on our database. Performance may be degraded but the application will still be available. https://status.metius.cloud/maintenance/130302 Thu, 27 Oct 2022 19:59:00 -0000 https://status.metius.cloud/incident/130302#100d865c04fab445aefd5389aa4c6d943d7a8403174c8e9146976a937fd5fd86 Maintenance Doing test maintenance https://status.metius.cloud/maintenance/150645 Wed, 12 Jan 2022 01:00:00 -0000 https://status.metius.cloud/incident/150645#289fd6780a13f480061728626832be8c7a8c07082197c2eab2c97ad3d7041060 Maintenance Our cloud provider will be performing maintenance their core switches in our NYC3 datacenter as part of network upgrades. Inbound and outbound traffic for RW services in NYC3 may experience a few brief interruptions as traffic is isolated from core switches being upgraded. This impact would be for a duration of 5 to 10 seconds and could occur a few times within the maintenance window. Our team will make every effort to seamlessly drain traffic in order to limit customer impact.